BERNSTEIN
  COMPUTER
    CONSULTANTS

office +27 (0)21 712-9418
fax (086) 653-4888
email info@bcc.co.za

Contract Subscription Service

All prices include 14% VAT

Monthly Subscription fee:

We levy a monthly subscription fee made up of 1 hour of the relative hourly rate set out below.

Onsite Support

Desktop/laptop/workstation:

·         R399  per hour for single PC (min 1 hour),

·         R440 per hour for multiple PC network (min. 1 hour)

Server Support:

·         R570 per hour

Network installation:

·         Wireless and / or cables:

o    We will manage the cable requirements project.  This includes the assessment of cabling requirements, the installation, supply data switches and liaising with the cable layer.

o    We use a reliable sub-contractor for the actual laying of cables as this is a specialist job.

o    We supply and install the appropriate Wireless solution. This includes the Wireless Access point as well as PC Wireless connectors.

Additional call-out fees:

·         We are based in Diep River, Cape Town. If you are over 20 Km away from our base, we have a R171 call-out charge.

·         If you are over 25 Km from our base, we have a R171 call-out charge plus an additional fee of 1/2 the relevant hourly rate to cover our travel time.

Collection & Delivery Service:

·  If we come on site and determine that the work to be done requires us to bring your computer to our workshop, there is no additional charge for this

·  If we determine from the outset that the work required is best done in the workshop, and you would like us to collect your equipment from your premises & deliver it back to you, the following charges apply:

o    If you are over 20 Km from us, our fee is R171

o    If you are over 25 Km from us, our fee is R456

Remote Support (Only offered as part of our Contract Service)

  • As part of our Contract Service, we offer  a weekly Health Check
    • This option requires that your system is connected to the Internet.
    • The Health Check is normally carried out after hours so as not to impact you.
    • The minimum charge for a Health Check is ¼ of the Hourly rate.

Ad Hoc Callout

Desktop/laptop/workstation:

  • R400  per hour for home users (min 1 hour),
  • R550 per hour for small offices (min. 1 hour)

Server Support:

  • From R570 per hour

Network installation:

  • Wireless and / or cables:
    • We will manage the cable requirements project.  This includes the assessment of cabling requirements, the installation, supply data switches and liaising with the cable layer.
    • We use a reliable sub-contractor for the actual laying of cables as this is a specialist job.

Additional call-out fees:

  • We are based in Diep River, Cape Town. If you are over 20 Km away from our base, we have a R171 call-out charge.
  • If you are over 25 Km from our base, we have a R171 call-out charge plus an additional fee of 1/2 the relevant hourly rate to cover our travel time.

Collection & Delivery Service:

  • If we come on site and determine that the work to be done requires us to bring your computer to our workshop, there is no additional charge for this
  • If we determine from the outset that the work required is best done in the workshop, and you would like us to collect your equipment from your premises & deliver it back to you, the following charges apply:
    • If you are over 20 Km from us, our fee is R171
    • If you are over 25 Km from us, our fee is R456
    • If you deliver and collect from us, normal hourly rates apply for any work we do

General Consulting Services

Backup and Disaster Recovery

  • We will design an appropriate backup system based on your system

  • We supply the necessary Hardware and Software to implement this solution.

  • We will design an appropriate Disaster Recovery service based on one or more of:

    • Simple machine Backup/Restore

    • A Virtual Machine

    • Removable Storage

Document Management

  • We offer various Document Management services:

o    Document Scanning Bureau

o    Document Management Software

o    Scanners

Virtual Machines

  • Virtual machines can be used to solve various requirements ranging from:

    • Disaster recovery

    • Server consolidation

    • PC consolidation

In addition to the above we offer a wide range of Consulting Services.  Please contact us with your requirements

 Our Commitment

We promise our clients that we will be conscientious in our efforts to keep the costs down. This means that:

  • we try to get you the best deal on parts and equipment
  • we will always consult with you at every stage about our fee
  • we will give you unbiased information and sensible advise
  • we will treat you with respect and consideration

We are not satisfied until you are!